Refund and Returns Policy for Lyrivest

Effective Date: November 22, 2024

At Lyrivest, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, this Refund and Returns Policy outlines how we can assist you.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and include all original packaging, tags, and accessories.
  • Proof of purchase (e.g., receipt, order confirmation) must be provided.
  • Returns must be initiated within 30 days of purchase or delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Clearance or “Final Sale” items.
  • Customized or personalized products.
  • Items damaged due to improper use, accidents, or failure to follow care instructions.

2. Refund Process

Refunds will be issued using the original payment method. The refund timeline depends on the payment provider:

  • Credit/Debit Card Payments: Refunds are typically processed within 7–10 business days after approval.
  • Cash Purchases (In-Store): Refunds will be issued as cash or store credit.
  • Gift Cards: Refunds for items purchased with a gift card will be issued as store credit.

Important Notes

  • Shipping fees are non-refundable unless the return is due to an error by Lyrivest (e.g., defective or incorrect item).
  • Refunds may be subject to a restocking fee of up to 10% for certain items.

3. How to Initiate a Return

3.1. In-Store Purchases

  • Bring the item and proof of purchase to our store at 209 Huntington Dr, Antioch, California.
  • Our team will inspect the item and process your return or refund request.

3.2. Online Purchases

  1. Contact us at info@progear.com or call 925 2064791 to initiate a return.
  2. Provide your order number and details about the item(s) you wish to return.
  3. Follow the return instructions provided by our customer service team, including shipping the item back to us.

4. Exchanges

We offer exchanges for eligible items within 30 days of purchase or delivery. If the desired replacement is unavailable, you can choose:

  • A refund (if eligible).
  • Store credit to use for future purchases.

5. Damaged or Defective Items

If you receive a damaged or defective item, we are here to help:

  1. Notify us within 7 days of receiving the item.
  2. Provide photos of the damage or defect to info@progear.com or bring the item to our store.
  3. We will offer a replacement, repair, or refund at no additional cost.

6. Return Shipping

For online returns:

  • Customers are responsible for return shipping costs unless the return is due to an error by Lyrivest.
  • Use a trackable shipping method to ensure the safe return of the item. Lyrivest is not responsible for items lost during return shipping.

Return Address:
Lyrivest
209 Huntington Dr
Antioch, California

7. Store Credit and Gift Cards

  • Store credit issued for returns does not expire and can be used for in-store or online purchases.
  • Gift cards are non-refundable and cannot be exchanged for cash.

8. Exceptions and Additional Information

  • Late Returns: Items returned after the 30-day window may be accepted at Lyrivest’s discretion and may incur additional fees.
  • Policy Misuse: Lyrivest reserves the right to deny returns or refunds if we suspect abuse of this policy.

9. Contact Us

For questions or concerns regarding returns and refunds, please contact us:

Thank you for shopping with Lyrivest. We are committed to ensuring your satisfaction and look forward to assisting you!